STAGE 12 Hotel by Penz
| Gesamtzufriedenheit | 89% |
|---|---|
| Weiterempfehlungsrate | 89% |
bewerteten 727 Gäste
auf 1 Portal
in den letzten 12 Monaten
| Hotel Barometer | 89% |
|---|
| Gesamtzufriedenheit | 89% |
|---|---|
| Weiterempfehlungsrate | 89% |
bewerteten 727 Gäste
auf 1 Portal
in den letzten 12 Monaten
| Hotel Barometer | 89% |
|---|
Hotel Barometer Bewertungen
Mr. H. am 03.09.2025:
Honestly, the check in and check out procedures just take too long. In checking out, there was a family ahead of me checking in. They had been there some time but there was still almost 10 minutes before I could be waited on. I thought the people ahead of me were buying an automobile, not checking into a hotel. This process needs to be improved, both for customer satisfaction and to increase the efficiency of your staff.Mr. W. am 28.08.2025:
The hotel is very nice and the staff is very friendly and professional. The breakfast is one of the best and one cannot beat the location of the hotel. I would highly recommend.Mrs. M. am 27.08.2025:
This was the worst stay I have had on my 20 day trip to Europe. Your check in staff doesn’t have basic etiquette how to deal with people. I was there for 2 nights and I am glad it was just 2 nights and not longer. We were checked in late due to the system being down almost 3 hours late and when my wife asked if there was a late check out due to the issue they were like maybe till 12, all hotels offer a late check out at 12 so there was no exception. Staff with absolutely discourteous and sarcastic. The was basin drain wasn’t working and the water was not draining when I called the receptionist the guy there with blonde hair and beard really needs a lesson on how to deal with people. I didn’t get a chance to take his name but he was the check in staff on the 24th of Aug in the evening when your system was down, He told me I am not the maintenance staff and they will come in tomorrow. After I told him the sink is going to overflow because we need to use it in the night too he came up and said something which I can’t recall now. Then he came back with a knife and opened the drain and said to me sarcastically I hope you can sleep better now. Even the light in the wash room wasn’t working. I had a 2 year old child or I would have definitely given him a piece of my mind. It’s really frustrating to be dealt with like that. My Stay was not free. I paid for it to stay in your hotel also it was not a cheap stay. The treatment of your staff was really bad probably because of the color of my skin or what it was. But I can clearly tell he was being sarcastic and racistEmmanuel V. am 26.08.2025:
Tres bien situé au centre de la ville Parking pour y mettre sa voiture Hotel moderne tres bon petit dejeunerHerr A. am 26.08.2025:
Alles super bis auf: Zuerst wird mir von zwei Mitarbeiter mitgeteilt, dass das Babybett kostenlos sei. Dann bei CheckOut wird mir das Babybett verrechnetMr. N. am 25.08.2025:
Great Property, Absolutely great location, Super staff ! Will definitely recommend to all ! Thanks for a wonderful stay !Frau D. am 25.08.2025:
Top-zentral gelegen, stylisch und modern, sehr gutes Frühstück, ideal für einen StadturlaubFrau Dr. S. am 21.08.2025:
Sehr schönes, zentral gelegenes Hotel; freunldiches Personal; Abzüge wegen minimalem Angebot von Kaffeepulver (keineMilch) beim Wasserkocher im Zimmer.Signora R. am 18.08.2025:
Sono rimasta contentissima di questo albergo.Posizione perfetta ,camere pulitissime e silenziose,bagno grandissimo e molto bello.Marco P. am 17.08.2025:
ottima posizione ottima accoglienza, avrei preferito che fosse compresa la colazione